I rescued him from the trunk of a guys car in May, and I fell in love with him instantly. But, he was not behaving like himself on the 6th, so I took him to the vet on the 7th. He was very, very thin, only weighing two pounds, so he got formula to help him gain weight, pain medication, and something for his tummy.
Five minutes after I came home from the appoitment, my bunny had a seizure and died, so I called the vet. This is where the good service comes in.
The vet offered to do a necropsy for free, to find out why he died since he was only a year and a few months old. Right of the bat, the vet said there was something underlying going on. She did the necorpsy and found that he had cardiomyopathy from some kind of congenital heart defect. When I first got Thumper, I brought him right to the vet for a check up and he was fine, but if the heart sounds ok, then obviously there isn't going to be any further evaluation.
When I picked Thumper's body up, I noticed that he was wrapped in a blanket, given a cardboard coffin, and he was re-positioned to look like he was just sleeping, instead of being writhed as he initially was.
I believe the office went above and beyond what I expected.