A Girl's Best Friend is Her Octopus (l_o_lostshadows) wrote in goodservice,
A Girl's Best Friend is Her Octopus
l_o_lostshadows
goodservice

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Great Service from Random House

After discovering a book I bought back in February had a binding error, and that the store I bought it from couldn't do anything for me, I contacted the publisher.

They apologized for the error, and offered to send me a replacement, on their dime. Just over a week later, UPS dropped it off.
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