Em (framlingem) wrote in goodservice,
Em
framlingem
goodservice

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Awesome service from EA Games

Because of some weird geographical quirk, the internet sometimes doesn't think I live in North America. (Apparently Newfoundland is in the UK, too!) This meant that I couldn't get the EA online store to load, which was starting to get really frustrating, because the game I'd been wanting forever was finally on sale.

I called up and spoke to a guy named Jordan, who checked to make sure it wasn't on their end, then put the sale through and e-mailed me the installer file, and stayed on the line to make sure it worked. He couldn't fix my actual roadblock, but he was committed to finding a way around it, and was genuinely pleasant the whole time.

You go, Jordan at EA phone support.

*runs off happily to play her new game*
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