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Below are the 20 most recent journal entries recorded in Good Service's LiveJournal:

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Wednesday, August 15th, 2012
11:25 am
[starrynight]
Good service from the vet
On July 7th, my beloved pet rabbit died after his vet appointment. I was very heartbroken. My rabbit Thumper was my life.

I rescued him from the trunk of a guys car in May, and I fell in love with him instantly. But, he was not behaving like himself on the 6th, so I took him to the vet on the 7th. He was very, very thin, only weighing two pounds, so he got formula to help him gain weight, pain medication, and something for his tummy.

Five minutes after I came home from the appoitment, my bunny had a seizure and died, so I called the vet. This is where the good service comes in.

The vet offered to do a necropsy for free, to find out why he died since he was only a year and a few months old. Right of the bat, the vet said there was something underlying going on. She did the necorpsy and found that he had cardiomyopathy from some kind of congenital heart defect. When I first got Thumper, I brought him right to the vet for a check up and he was fine, but if the heart sounds ok, then obviously there isn't going to be any further evaluation.

When I picked Thumper's body up, I noticed that he was wrapped in a blanket, given a cardboard coffin, and he was re-positioned to look like he was just sleeping, instead of being writhed as he initially was.

I believe the office went above and beyond what I expected.
Monday, December 19th, 2011
9:56 pm
[pne]
Thank you, Amazon!

(Cross-posted from my journal)

So I bought myself a new printer as a slightly early Christmas present (from Stella, too, since she contributed to it).

I had also ordered a USB cable from Amazon, which was suggested as a typical “customers who bought this [printer] also bought this [cable]” accompaniment. (Though I ended up buying the printer from a local dealer, they were out of the black ink cartridge, so I bought that and the cable on Amazon.)

It had a little gimmick: it would light up if it’s connected, so you could tell when it has power.

Unfortunately, it ended up being too short: 6 feet (1.8 m) is not enough to reach from my computer around my desk to where my printer sits against the wall.

So I went to return the thing… and Amazon offered to let me keep the item but get a refund anyway! So yay!

Perhaps it’ll come in handy at some point, or someone else might like it. Either way, I’ll get my money back.

That was nice of them!



Current Mood: grateful
Wednesday, October 12th, 2011
4:42 pm
[bladespark]
Cafe Yumm
Cafe Yumm is a local chain that caters to vegans/vegetarians. (They have a few chicken options, but nearly all the menu is veggie stuff.) I'm neither of those, but their food is so flipping delicious that who cares? :D There's one within walking distance of where I live and I go there quite frequently.

Today I ordered a medium Yumm Bowl. When it came out I was so hungry I just dug in and didn't even notice, but the server came back about ten seconds after setting the bowl down and said "That was supposed to be a medium, wasn't it?" At which point I realized she'd brought me a small. She immediately apologized, and said she'd bring me another one. I figured she meant another small bowl, so the two together would equal a medium (actually two smalls is probably bigger than a medium) but she brought me a medium bowl! I ended up taking pretty much all of it home with me, so now I have lunch tomorrow covered.

Her noticing the problem even when I didn't, and then doing more than enough to fix it was really awesome. I've always gotten stellar service there, they're quick and friendly and haven't ever screwed up my order before, even though I quite often ask for something left off or something extra added. And obviously when they do make a mistake they're quick to fix it.

So if you're ever around the Eugene area and you want vegetarian or vegan food that's not gross, isn't just a "substitute" for "real" food, and comes with great service, you know where to go. :)
2:16 pm
[pne]
Good service in Tønder tourist information

So I went to Tønder recently, over the border in Denmark.

One of the places I went was the tourist information. The lady there was extremely helpful, and also spoke very good German (which is good because my Danish is next to nonexistent).



Current Mood: happy
Thursday, August 11th, 2011
2:22 pm
[druid_va]
Cafe Press
I'm going to hope I'm not calling this too soon but...


I ordered Salute to Sirius Labrador Framed Tile in addition to Salute to Sirius Large Mug from Cafe Press. The tile was for me and the mug is for a co-worker's birthday.

The order shipped quickly, delivered quickly, no issues. Open the box and the tile had come out of the frame during shipping. I wouldn't have been too worried except it had slid around loose during shipping and had scratched up the wood frame.

Put in a request to return it for an exchange with Cafe Press on line. Received a confirmation of my request almost instantly and within an hour received the following e-mail from Customer Support:
Read more...Collapse )
Friday, July 8th, 2011
10:01 pm
[sephystabbity]
Thank you, people at the Apple store
So my iphone's jack got loose, which meant only one side of the earphones would play when I was out running or whatnot. I realized the warranty was expired by one month, but I thought I'd take it into the Apple store anyways because they would apparently repair it for $30.

Thank you, amazing Specialist at the Apple store. I know you knew that my warranty was expired, but you still gave me a refurbished iPod (which looks brand new) as a free replacement for the broken iPod, without me even needing to say anything. You didn't have to do it, all you had to was point out my warranty was expired. Instead, you chose to make a short-on-cash girl very very happy =)
Tuesday, April 12th, 2011
4:47 pm
[lots42]
Farmville
So Farmville is a simulated farm. Free items and pay. I bought a few for pay because I got a gift card for Christmas. The Farmville delete function ate a pay-for bandstand when it said in test it was going to destroy a -plot- as in for crops.

With absolutely no proof of what went down (why they didn't understand my proof I dunno) Farmville gave me a one-time replacement of the bandstand.

That was awesome.
Friday, December 3rd, 2010
12:39 am
[brookiki]
Way to Stay on Top of It
Tonight, my roommate, mother, and I had some bad_service which led to me thinking of an amazing experience I had at Applebee's a couple of years ago.

My mother and I went in on a Saturday while I was trying to get moved into my new apartment, so it was pretty crowded. Naturally, we expected a wait and not the fastest service every because everyone was a little slammed.

We expected wrong.

The first good thing happened when the server brought our meals and just as my salad touched the table, he said "Oh, I'm sorry! I just noticed they put bacon on it even though said no bacon. I'll go get that fixed." He did and he came back right away with a new bacon-free salad! That alone would have been enough put him in my good graces, since I didn't have to figure out whether to eat around the bacon or cause extra problems and send it back.

It didn't end there, though. When we got our check, he said, "Your food took longer than it should have, so I took ten percent off your check." Again, it was a Saturday so it obviously was a bit slower than it would have been on a less busy day, but nothing out of the ordinary.

When it was all said and done, I tipped based on the original total and added a little extra for good measure. It was one of those experiences where you think "You know, he's really on top of things and professional and I hope that he has nothing but pleasant experiences in this job so he stays that great!"
Tuesday, November 30th, 2010
1:45 pm
[l_o_lostshadows]
Great Service from Random House
After discovering a book I bought back in February had a binding error, and that the store I bought it from couldn't do anything for me, I contacted the publisher.

They apologized for the error, and offered to send me a replacement, on their dime. Just over a week later, UPS dropped it off.

Current Mood: cheerful
Wednesday, November 3rd, 2010
9:09 pm
[framlingem]
Awesome service from EA Games
Because of some weird geographical quirk, the internet sometimes doesn't think I live in North America. (Apparently Newfoundland is in the UK, too!) This meant that I couldn't get the EA online store to load, which was starting to get really frustrating, because the game I'd been wanting forever was finally on sale.

I called up and spoke to a guy named Jordan, who checked to make sure it wasn't on their end, then put the sale through and e-mailed me the installer file, and stayed on the line to make sure it worked. He couldn't fix my actual roadblock, but he was committed to finding a way around it, and was genuinely pleasant the whole time.

You go, Jordan at EA phone support.

*runs off happily to play her new game*

Current Mood: pleased
Sunday, October 3rd, 2010
8:43 pm
[broken_organ]
Pizza Nova
Is awesome. Since I've ordered, spinach, broccoli, roasted red peppers, artichokes, mushrooms, black olives (and they actually have goat cheese!), the cooks have clued in that I really like veggies and pile them on. Any other delivery place has been tons of olives/mozzarella and fragments of other stuff (AHEM, PIZZA HUT).

Very satisfied with my belly full of veggie.

Current Mood: chipper
Tuesday, August 17th, 2010
7:20 pm
[lovedove830]
Hooray for 1st post

I thought I'd share a very nice experience I had.

So, my family stopped at a Denny's resteraunt and we order our food and drinks. Our waiter was a very nice woman with a great smile and laugh. I'll just call her Daisy.

Dollip of DaisyCollapse )
So, Daisy, you rock girl. Next time I go there, I'ma gonna request you.
Sunday, August 15th, 2010
10:41 pm
[mephron]
I must, must, must complement this place.
11:45 PM Friday, my roommate gets a call from her father that her mother has gone into the hospital emergency room. She's a wreck, my other roommate is helping her, and I start doing research for nearby hotels.

One of the big issue: cats. Two housecats. Which we can't leave in the house.

So I call for a hotel near the hospital that will accept cats. The Internet tells me that La Quinta inns will take small pets.

Not only did the night clerk hold a suite room for us, she charged me the hospital rate for it. Then they had what I really wanted - two rooms with two queen beds, one for the two women I live with, one for me and, if needed, my roommate's father to be able to fall down on - the first one at 10 AM and the second at 1. They were helpful, generous, allowed us to do some things that might not be in the manual but we needed, and were just amazingly good to us.

To the point that I asked for their management's number or contact info so I could call and say that they were so helpful.

so if you ever are in Olympia, Washington, and you need a room, the La Quinta Inn off of I-5 may not be a five-star hotel, but the staff is.
Wednesday, April 7th, 2010
10:33 am
[bpddjeoomon]
This happened a while ago but it still makes me smile.

If you live in a flyover state or in Arizona then you know that QuikTrip is the best gas station in the world. I'm obsessed with their tea, so i go in almost every day (around the same time as i go on my way home from class) so i usually see the same people working there.

One day i went in and got my tea, but it tasted terrible. I told the manager and he cleaned out the machine and put in a whole new batch to brew. That would have been enough to make me smile, but while i was happily waiting he kept checking on the tea for me. When i finally filled my cups and went to the front to pay, he told me that my drinks were free since i had to wait.

It didn't bother me to wait and i never mind paying the 75 cents to get some fresh-brewed wonderul but he gave them to me anyway.

Plus i got a free half of a sandwich and a coupon for a free whole sandwich. So that trip to the gas station basically made my day.
Saturday, February 20th, 2010
12:00 am
[jenny_islander]
Class Act from a Supermarket Chain
I just started a prescription for something I expect to be taking for a long time. Let's call it Placybo. I dropped off the prescription at the Safeway pharmacy and was told to come back in ten minutes. "Okay," I said, "I'll just do my shopping and then come get the medication."

I'm looking over the bargains in the meat cooler when the pharmacist comes up to me. He tells me that blizzards on the mainland have held up shipment of Placybo, but they are expecting more in a few days. He walked the aisles until he found me to save me the trip back to the pharmacy counter.

To top it off, when I call a few days later to check on the availability of Placybo, he tells me that there is a much cheaper generic version, Sugre. The catch is that for some reason Safeway can't sell it. So he offers to transfer my prescription to the competition's pharmacy. And does so. With a smile. Five minutes after he ends our conversation.

He could have gotten money out of me every month for years, but instead he chose to save me money even if it meant losing my account. Class act!
Tuesday, February 16th, 2010
5:22 pm
[legomyelfboy]
Good service at Chili's
The boyfriend and I went to Chili's. It was a lunch deal on President's Day. One of the last meals before we headed back to Toronto. The server greeted us both as women (he had long hair), and he'd been getting it all weekend, so he said a bit annoyed, "I'm a man actually." The poor server was apologizing left and right, and I tried to tell her, laughing a bit, "It's fine, he's gotten it all weekend." (So she didn't feel she was the only one. Actually in Japan in the public bath, he was given a women's lockerroom key, and at a restaurant called "Princess.")

So, she brought over some nachos and salsa to make up for it, and we were impressed. Most of the service we'd received all weekend was slow (Outback V-Day dinner, exempted because it's to be expected since it was busy as hell) despite the places not being busy. We thought "Jen" would be the best server for our trip, however she went above and beyond that. She came back instantly the drink cups hit the table, empty. Exactly when the nachos were done, and no plate of food ever waited more than 30 seconds. She made another mistake in the order with the burger, putting in fries instead of cinnamon apples, but even then, she apologized and the apples came out instantly.

When she couldn't come by the table, she went to the side of the bar, and shouted to us, asking if everything was ok, explaining she hadn't had a minute to come by. Maybe some would be insulted and find it unprofessional, but because of her prior actions, her bubbly personality, I didn't think twice. I thought she was doing an amazing job. I wrote her a note on the back of the original receipt explaining how I felt. She's probably the best server we've had in all of North America (and a few other countries, like Japan, Malaysia, South Korea, too). It's such a refreshing change from servers who often assume a young couple, or perhaps "two girls" (which was originally assumed) wouldn't tip them very much, and in turn, gave bad service resulting in a bad tip. Of course we tipped "Jen" amazingly too. :D
Thursday, January 28th, 2010
8:50 am
[apocalypticbob]
Awesome service at Lane Bryant/Cacique in Tulsa
Was shopping at Lane Bryant/Cacique on 71st in Tulsa last Friday. I was hunting lingerie for an upcoming pinup photo shoot, and was frustrated with the garterbelt selection. One of the helpful salespeople took it upon herself to go in the back and pull out another choice for me that hadn't been put on the sales floor yet. It was absolutely perfect!

Thank you for going above and beyond for me!
Wednesday, December 16th, 2009
5:57 pm
[jurassicsnark]
Tim Horton's
Sometimes, when I'm out driving (and if I know I won't have to leave the vehicle) I'll take my dog. He enjoys the outings, and if I talk to myself while I'm driving, it looks like I'm talking to him, so people won't think I'm nuts. :D Plus, he's really, really good in vehicles.

I stopped for a coffee at the Tim Horton's drive-thru, and when the lady at the drive-thru window saw my (huge) puppy in the back seat of the truck, she actually pulled out a dog biscuit for him! I was like, holy crap!

It was a minor thing, really, but I've never had anyone do that before, and I thought it was really cool, and very nice of her.

And, I had a really happy puppy on the drive home.

Thank you, drive-thru lady.

:)
Tuesday, December 15th, 2009
4:33 pm
[allywonderland]
Lowe's is awesome
First time poster yadayada.

Today marked day one of freezing rain. I went to the garage to pull out our bucket of ice melt and realized we were out *dangit*. So I called Lowe's to see if they had any in stock. Yes they did, lots.
I drive up and by the time I get there my infant is asleep and my toddler is throwing a bloody fit. I know getting them out of the car, dragging them across the icy parking lot, through the store and back in the car is just not possible.
So I called in and asked if it was possible to ring me up over the phone. And they did!!! And the nice guy brought the bags out and put them in my trunk. I was just amazed that they'd go above and beyond for me.
They made my life so much easier today and they will be receiving thank you cards as well as a nice letter to their manager.
Saturday, December 12th, 2009
8:46 pm
[mswillie]
USPS
With so many negatives about the postal service, I thought I'd post a positive.

I use a PO box to get my mail. It's a long story having to do with physical address, where I get my mail, where the post office says I live, where the insurance co. says I live etc. It's just generally easier for me to go pick mail up at the little post office less than 2 miles from my house.

Every now and again it gets confusing when I order something on-line. So I ordered from Amazon, expecting delivery from FedEx so I gave them my physical address. Only problem was that rather than drop the package off at my house, FedEx delivered it to the huge USPS hub about 15 miles away. What usually happens in that case is that the package is returned and I have to jump through hoops to get stuff refunded, re-ordered, re-shipped, etc. This doesn't really happen very often but it's a pain when it does. So I had resigned myself to spending time on Monday to get everything straightened out.

At 6:00 this evening we were getting ready to go out for dinner and there was the package from Amazon on my front porch. Now I don't have a mailbox and I'm not on the rural delivery route. In spite of that the mail carrier went out of his or her way to leave the package here. I was outside at about 4:00 and there was no package then. All I can figure is that someone took the time to make a special trip to my house to deliver this package.

I have no way of knowing who did it so the best I can do is say thank you to the person who went out of their way for me. You made my upcoming Monday much easier and less stressful for me.
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